DEERS / ID Cards

Draper DEERS Station Hours of Operation:

  • Monday thru Thursday 0800-1600 
  • Closed on Federal Holidays

Appointments are recommended, but public walk-ins are always welcome

  • Appointments are served first at their scheduled appointment time
  • Walk-ins are served around scheduled appointments, on a first come, first served basis

​​​​​​​To make an appointment

  • All appointments are scheduled through ID Card online (click the "Make an Appointment" button below)
    • Search by zip code 84020, select site "AG HQ UTAH"
  • Required information to make an appointment
    • ​​​​​​​First and last name
    • The number of dependents who are needing ID cards
    • Phone numbers where applicants can be reached.  Cell phones are preferred to cancel on short notice if our system goes down.

Things to bring with you to your appointment:​​​​​​​

  • Two forms of ID
  • If the Sponsor is not present at the appointment, dependents must have a signed DD1172-2 (within 90 days). Click the "Make an Appointment" button below and select the Family ID Cards option to sign the required DD1172-2.
  • If neither the sponsor or signed DD1172-2 are not present a power of attorney is required
  • Documentation of changes or updates​​​​​​​​​​​​​​​​​​​​​
    • ​​​​​​​Adding a spouse requires:
      • ​​​​​​​Marriage Certificate
      • Birth Certificate
      • Driver's license
      • SSN Card
    • Removing a spouse requires:
      • Divorce Decree
    • Adding a dependent (child) requires:
      • Birth Certificate
      • SSN Card (optional but will only be added with a temporary ID number is not provided)

Procedures for a lost/stolen Common Access Card (CAC):

  • Employees who have lost their CAC should contact their supervisor and explain the circumstances. If the CAC is stolen, the employee should submit a copy of a police report.  
  • Supervisor's will need to submit a lost or stolen CAC memorandum explaining the circumstances to the DEERS Office for processing. 

  

 

Basic Questions:

 Who is eligible for an ID at this location?
  • Military service members and their family members
  • Retired service members and their family members
  • 100% disabled veterans and their family members
  • Medically retired service members their family members
  • Qualifying former spouses/un-remarried former spouses and their family members
  • Qualifying federal employees
  • Qualifying retired federal employees
  • Qualifying state employees
  • Qualifying federal contractors
 What do I need to bring to my DEERS/ID appointment?
  • NOTE: A service member with a valid CAC can create a DD 1172-2 for their Family Members to receive a new USID. The DD 1172-2 will be saved to the Family Member’s profile.
  • All person 18 or older wishing to receive a Military USID, and anyone wishing to receive a CAC, must bring their old CAC or USID card and two forms of unexpired government issued ID. If the old CAC or USID is unexpired, it may count as one of the two forms of unexpired government issued ID. Acceptable forms of unexpired government issued ID include: Military USID, CAC, Driver License (US or Canadian), State ID, Passport (any country), Passport Card, Concealed Weapon Permit, Voter Registration Card, Social Security Card, Birth Certificate (if the Birth Certificate is not in English, a verified translation into English must be provided).
  • Service members must bring their old military ID or CAC card, and two forms of unexpired government issued ID.
  • Retired military, if it’s your first visit to a DEERS facility since retiring, must bring a copy of their retirement order, 20-year retirement letter, and DD214 or NGB 22. Retired personnel must bring their old retired USID, and two forms of unexpired government issued ID.
  • 100% disabled veteran, if it’s your first visit to a DEERS facility since receiving disability status, must bring a letter from the VA stating entitlement for a disabled veteran ID from DEERS. 100% disabled veterans must bring their old USID card, and two forms of unexpired government issued ID.
  • Medically retired service members, if it’s your first visit to a DEERS facility since receiving a medical retirement, must bring their medical retirement orders and DD214 or NGB22. Medically retired service members must also bring their old USID or CAC, and two forms of unexpired government issued ID.
  • Family members must bring a DD 1172-2 signed by the sponsor within the last 90 days. The DD 1172-2 must explicitly request issuance of a Family Member ID. A service member with a valid CAC can create a DD 1172-2 for their family member and enter the DD 1172-2 through ID card office online. A Family Member may provide a suitable, unexpired Power of Attorney to sign a DD 1172-2 in the sponsor’s stead. Family members must bring their old family member USID card and family members over 18 must bring two forms of unexpired government issued ID.
  • Family members aged 21-23 enrolled as full-time students must bring a DD 1172-2 signed by the sponsor within the last 90 days. The DD 1172-2 must explicitly request issuance of a Family Member ID. A service member with a valid CAC can create a DD 1172-2 for their family member and enter the DD 1172-2 through ID card office online. In addition to the requirements for family members above, the student must bring a letter from the university registrar’s office with seal and signature stating the student is enrolled full-time.
  • Qualifying former spouses/un-remarried former spouses and designated beneficiaries will sign a DD 1172-2 as their own Sponsor at the DEERS facility and must also bring all other documents noted for family members above.
  • OCONUS contractors must bring their Letter of Authorization (LOA) and two forms of government issued ID.
  • All others, including federal employees, federal retirees, eligible contractors, and eligible state employees must bring two forms of government issued ID.
 

How old does my dependent child need to be to get an ID card?

Children are eligible for an ID on their 10th birthday. However, if your child appears older than 10, or the child’s parents aren’t married to each other, the child is eligible for an ID. Please bring a copy of the child’s Birth Certificate and Social Security Card.

 

Do I need to be in uniform for a military ID?

What you wear for your ID photo is branch specific. All service members must be compliant with their branch of service grooming standards in order to receive an ID. All Marines must be in uniform in order to receive a CAC. Marines that do not have a blouse can have one provided for them by Draper DEERS staff.

FAMILY MEMBERS – ADD/REMOVE/CHANGE

NOTE: It takes up to 24 hours for TRICARE to see a new family member added to DEERS.

 How do I add a child to DEERS?

If you are a military service member, first provide copies of the below required paperwork to your ADMIN section. For military service members, retired service members, 100% disabled veterans, or other designated beneficiaries, you can add an unmarried child, stepchild, adopted child, or ward to DEERS. We need a birth certificate, certified adoption certificate, or court order of guardianship to add a child to DEERS. A social security card number is helpful, but not required for newborns.

 

 How do I add a spouse to DEERS?

If you are a military service member, first provide copies of the below required paperwork to your ADMIN section. For military service members, retired service members, 100% disabled veterans, or other designated beneficiaries, you must bring your sponsor ID, certified marriage certificate, and a copy of your spouse’s valid ID and social security card. 

 I just got divorced. What do I need to do with DEERS?

If you are a military service member, first provide copies of the below required paperwork to your ADMIN section. For military service members, retired service members, 100% disabled veterans, or other designated beneficiaries, you must bring a certified divorce decree. Your former spouse and any stepchildren not adopted by the sponsor will be removed from DEERS and Tricare eligibility. Turn in your former spouse’s and associated stepchildren’s dependent ID card(s) or advise them to do so.  

 How do I add a parent/parent-in-law, ward of the court, or unmarried child over 21 incapable of self-support to DEERS?

Parents/parents-in-Law, wards of the court, or unmarried children over 21 incapable of self-support may be added to DEERS and eligible for Tricare based upon a favorable determination from Defense Financing and Accounting Services (DFAS). In order to begin the process, please go to https://www.dfas.mil/militarymembers/SecondaryDependency/SDC.html.

If DFAS awards the case with a favorable determination, they will provide a letter for DEERS to enroll your family member. The family member must bring a DD 1172-2 signed by the sponsor and a DEERS official within the last 90 days, the favorable determination letter from DFAS, and two forms of unexpired government issued ID. Make an appointment at https://rapids-appointments.dmdc.osd.mil.

 

UPLOADING ORDERS/CHANGE IN ORDERS

 I’m a Reservist or National Guard member and I’ve just received new orders. What do I need to do at DEERS?  

First, verify with your ADMIN section that your orders have been processed from DAMPS into IPPS-A. This step must be completed prior to that active-duty segment feeding into DEERS to establish your Tricare eligibility. This can take anywhere from 48-72 at a minimum after IPPS-A has been updated.

IMPORTANT: Every time a Reservist or National Guard member receives a change in orders, they should verify their and their family’s TRICARE eligibility or call Tricare Customer Service at 844-866-9378. It may take up to 24 hours after the DEERS update for TRICARE to see a change in you or your family members’ status.

DEATH OF A SPONSOR OR FAMILY MEMBER

 My service member/retiree/100% disabled veteran sponsor has died –OR- a family member has died. What do I need to do at DEERS?

DEERS requires a certified copy of the death certificate. The certified copy will be scanned and returned to you. New USID’s will be issued as needed, and the Retirement Services Office can assist you with starting the survivor benefits process.

TRICARE/DENTAL/VISION/PRESCRIPTIONS

 How do I enroll in, verify, or change my TRICARE plan or my family members’ TRICARE plan?

It may take up to 24 hours for Tricare to see a change in DEERS status.

Go to www.Tricare-west.com or call Tricare customer service 844-866-9378 to enroll in a plan and verify your Tricare eligibility.

If you are over 65 and entitled to Tricare, you must enroll in Medicare Part A and Medicare Part B to be eligible for Tricare For Life. Go to www.Tricare4u.com or call 866-773-0404 for Tricare for Life information and eligibility.

NOTE: If you experience difficulty with Tricare services, please call our Health Benefits Advisor at 801-432-4922.

 How do I enroll in, change, or verify my Dental Plan?

Active Duty call 866-984-2337.

Mday/family members call 844-653-4061.

 How do I set up TRICARE pharmacy home delivery?
 I’m a retiree or a family member of a retiree, how do I enroll in, change, or verify my Dental and Vision Plan?

www.benefeds.com or call 877-888-3337 (877-888-FEDS).

 My dependent child is attending university, what do I need to do for TRICARE?

If your dependent child is attending college/university full time that is accredited nationwide towards a degree and is 21 but not yet 23, they are eligible to stay on Tricare. To be eligible for Tricare and to receive a Family Member ID the dependent must provide a signed letter from the school’s Registrar’s office.

 My dependent child is turning 21 and is not a full time student OR is turning 23. How does TRICARE work for them?

Unmarried children 21 or older not attending college/university full time, or unmarried children 23 or older may sign up for the Tricare Young Adult program at www.Tricare-west.com or call 844-866-9378. The child is eligible for this Program until the day before their 26th birthday and must be enrolled before an ID card can be issued.